Privacy Policy

Who we are

This website and Megan Collins’s programmes are run by Megan Collins Coaching (“we”, “us”, “our”). We are responsible for the personal information described here. You can contact us about anything in this policy at megan@megancollins.co.

What we collect

• Details you give us: your name, email address, Instagram handle, answers to our quizzes and tests, and what you write in audit, call or programme applications and in messages to us.
• Purchase details: your name, email address, billing address, phone number if you give it, and what you bought. Card payments are handled by our payment providers. We never see or store your full card number.
• Your agreement at checkout: when you tick the box to accept our Terms and Refund Policy, we record your email address, the product, the date and time, the version of the terms, your IP address and your browser, so there is a record of what was agreed.
• Members’ area activity: your posts, comments and course progress inside our courses and community.
• Instagram: if you message us, comment on our posts or reply to our stories, we see your messages and the public profile information Instagram shares with us.
• Technical information: our checkout and members’ area use cookies and similar technology to keep you logged in and make payments work, and our checkout pages use an advertising pixel from TikTok to measure our adverts.

How we use it

• To give you access to what you bought and support you inside our programmes and community.
• To take payments and keep business and tax records.
• To send you the results, audits, guides and emails you asked for. Every marketing email has an unsubscribe link.
• To reply to your messages and comments.
• To improve our programmes, free tools and website.
• To share wins and feedback in our marketing, as described in our Terms and Conditions: first names only, never your surname, Instagram handle or contact details, and anonymously if you prefer.
• To deal with complaints, payment disputes and our legal obligations.

Our legal reasons

We use your information because we need it to provide what you bought (contract), because you agreed to it, for example when you join our email list (consent), because we have a legitimate interest in running and protecting our business, such as replying to messages and keeping proof of what was agreed at checkout (legitimate interests), or because the law requires it, such as keeping tax records (legal obligation).

Who we share it with

We never sell your information. We share it only with the services that help us run the business, and only what they need:

• Kajabi, which hosts our courses, community, checkout and emails, and the payment providers it uses, such as Stripe
• Vercel, which hosts this website
• Supabase, which stores answers to our free tools and applications
• Calendly, for booking calls
• Google, for forms and documents
• Wistia, which hosts our videos
• Meta, which runs Instagram
• Anthropic, whose AI helps us draft replies to Instagram messages
• TikTok, to measure our adverts

Some of these services are based outside the UK, including in the United States. Where that happens, your information is protected by the safeguards the law requires, such as standard data protection contracts.

Our Instagram tools

We use a private tool, used only by Megan Collins Coaching, to manage messages and comments on our own Instagram account. Through Meta’s official API it reads direct messages and conversations, profile information (name, bio and profile picture), our posts and their captions and engagement, and comments on our posts.

We use this only to see and reply to messages and comments. It is never sold, shared for advertising or used to build advertising profiles. Messages and comments are kept in our private database so we can follow up conversations.

To help draft replies, message content may be sent to Anthropic’s Claude API. Anthropic’s privacy policy applies to that: anthropic.com/privacy.

How long we keep it

We keep purchase and checkout records for as long as the law requires for tax and accounting, usually six years. Everything else is kept only for as long as we need it for the reason we collected it, then deleted or anonymised. If you unsubscribe, we stop emailing you straight away.

Your rights

You can ask us for a copy of your information, ask us to correct or delete it, ask us to limit or stop using it, ask for it in a portable format, and withdraw your consent at any time. Email us and we will reply within a month.

If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

Questions about your privacy? Email megan@megancollins.co.